Shana joined PPA in 2010 as receptionist and general secretary after working in the client customer services department for a major financial institution. She has two young children. “It is interesting as well as challenging dealing with all the different kinds of people that make up PPA’s membership,” she says. Shana used to play hockey and enjoy picnics with her family. She is currently assisting in a general capacity, looking after various admin portfolios while also assisting at events.